Support Center

How can we help?

Find answers, get in touch with our team, and explore resources to make the most of Event Sentinel.

Get Support

Live Chat

Chat with our support team in real time. Average response time under 2 minutes.

Mon–Fri, 8am–8pm EST

Email Support

Send us a detailed message and we'll get back to you within 24 hours.

24/7 — response within 24h

Phone Support

Available for Pro and Enterprise customers. Speak directly with a specialist.

Mon–Fri, 9am–6pm EST

Community Forum

Ask questions, share solutions, and connect with other Event Sentinel users.

Always open

Submit a Request

Can't find what you're looking for? Send us a support ticket and we'll get back to you as soon as possible.

Frequently Asked Questions

Getting Started

Account & Billing

Monitoring & Alerts

Integrations

Getting Started

Quick Start Guide

Get up and running in under 5 minutes. Install the agent, connect your first device, and see real-time metrics.

5 min read

Dashboard Overview

Learn how to navigate the dashboard, customize views, and create your first custom dashboard.

8 min read

Alert Configuration

Set up your first alert rules, notification channels, and escalation policies.

10 min read

Video Tutorials

Watch step-by-step video walkthroughs of key features and common workflows.

15 videos

Resources

Documentation

Comprehensive guides covering every feature of Event Sentinel.

API Reference

Full REST API documentation with examples and schemas.

System Status

Real-time status of all Event Sentinel services and infrastructure.

Release Notes

Stay up to date with the latest features, improvements, and fixes.

Support Plans

Every Event Sentinel plan includes support. Higher tiers unlock faster response times and dedicated assistance.

Community

Included

For Free plan users

  • Community forum access
  • Knowledge base & docs
  • Email support (48h response)
  • Status page notifications
Most Popular

Standard

Included with Pro

For Pro plan users

  • Everything in Community
  • Live chat (Mon–Fri)
  • Email support (24h response)
  • Onboarding session
  • Quarterly business review

Premium

Included with Enterprise

For Enterprise plan users

  • Everything in Standard
  • 24/7 phone & chat support
  • Email support (4h response)
  • Dedicated account manager
  • Custom training sessions
  • SLA guarantee (99.99%)
  • Priority bug fixes