Privacy Policy

Event Sentinel, Inc. (“Event Sentinel,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website at eventsentinel.ai, our AI-powered hardware and connectivity monitoring platform, our mobile applications, and any related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

We collect information in the following categories:

1. Information You Provide

• Account information: Name, email address, company name, and password when you create an account.
• Billing information: Payment card details, billing address, and transaction history (processed securely by Stripe).
• Support requests: Information you provide when contacting our support team, including the content of your messages.
• Profile data: Optional information such as profile photo, job title, and notification preferences.

2. Information Collected Automatically

• Device telemetry: Hardware metrics (CPU, memory, disk, temperature), network metrics (latency, bandwidth, packet loss), and system information collected by the Event Sentinel agent from your monitored devices.
• Usage data: Pages visited, features used, interaction patterns, and session duration within our dashboard and applications.
• Device information: Browser type, operating system, IP address, and device identifiers when accessing our web and mobile applications.
• Log data: Server logs including access times, error logs, and referral URLs.

3. Information from Third Parties

• OAuth providers: If you sign in via Google or GitHub, we receive your name, email, and profile picture as authorized by you.
• Integration data: Data from third-party services you connect (e.g., Slack, PagerDuty) limited to what is necessary for the integration to function.

We use the information we collect to:

• Provide the Services: Monitor your infrastructure, generate AI predictions, trigger alerts, and display dashboards.
• Improve our platform: Analyze usage patterns, train and improve our machine learning models, and optimize performance. Telemetry data used for model training is aggregated and anonymized.
• Communicate with you: Send service notifications, alert emails, product updates, and respond to support requests.
• Process payments: Manage subscriptions, process billing, and handle invoices through our payment processor.
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access to our Services.
• Legal compliance: Comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

• Service providers: We work with trusted third-party companies that help us operate our Services, including cloud hosting (AWS), payment processing (Stripe), email delivery (SendGrid), and analytics. These providers are contractually bound to protect your data.
• With your consent: When you explicitly authorize us to share data with a third-party integration or partner.
• Legal requirements: When required by law, regulation, subpoena, or court order, or to protect the rights, safety, or property of Event Sentinel, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change in ownership.

We retain your data based on the following schedule:

When you delete your account, we remove your personal data within 30 days. Some aggregated, anonymized data may be retained for analytical purposes.

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption in transit: All data is encrypted using TLS 1.3 during transmission.
• Encryption at rest: All stored data is encrypted using AES-256 encryption.
• Access controls: Role-based access control (RBAC), multi-factor authentication, and audit logging for all administrative actions.
• Infrastructure: Hosted on SOC 2 Type II certified cloud infrastructure with regular penetration testing and vulnerability assessments.
• Incident response: We maintain a documented incident response plan and will notify affected users within 72 hours of discovering a data breach.

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, email us at privacy@eventsentinel.ai or use the data management tools in your account settings. We will respond within 30 days.

We use the following types of cookies and tracking technologies:

You can manage your cookie preferences at any time through the cookie settings banner or your browser settings. Essential cookies cannot be disabled as they are required for the Services to function.

Event Sentinel is based in the United States. If you access our Services from outside the United States, your data will be transferred to and processed in the United States and other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the EU/EEA.
• Data Processing Agreements (DPAs) with all sub-processors that include adequate data protection provisions.
• EU data residency option available for Enterprise customers who require data to remain within the EU (Frankfurt region).

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@eventsentinel.ai.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last updated” date at the top of this page.
• Send an email notification to all registered users.
• Display a prominent notice on our website and dashboard.
• Provide at least 30 days' notice before material changes take effect.

We encourage you to review this policy periodically for any changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: