Privacy Policy — Event Sentinel

This Privacy Policy explains how Event Sentinel AI, Inc. ("Event Sentinel," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use our website, web portal, and monitoring services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

Account Information: Full name, email address, and password.
Payment Information: Billing details processed via Stripe. We do not store full card numbers.
Team Member Data: Names and emails of invited team members.
Communication Data: Information provided via support requests.

1.2 Information Collected Automatically

Usage Data: IP address, browser type, OS, pages viewed, timestamps.
Monitoring Data: Hardware metrics, network metrics, device identifiers from connected machines.
Cookies: See our Cookie Policy.

2. How We Use Your Information

To create, manage, and authenticate your account.
To process payments and manage subscriptions.
To provide AI-powered monitoring, alerts, and recommendations.
To send service-related notifications (hardware failures, connectivity issues).
To respond to support requests and provide customer service.
To detect and prevent fraud, security issues, and technical problems.
To comply with legal obligations and enforce our Terms of Service.
To send marketing communications with your consent. You may opt out at any time.

3. Legal Basis for Processing (GDPR)

Consent (Art. 6(1)(a)): Marketing communications and optional processing.
Contractual Necessity (Art. 6(1)(b)): Account management and service delivery.
Legal Obligation (Art. 6(1)(c)): Compliance with laws and regulations.
Legitimate Interests (Art. 6(1)(f)): Fraud prevention, security, and service improvement.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

Service Providers: Stripe, Supabase, and cloud infrastructure providers under confidentiality agreements.
Legal Authorities: When required by law or to protect our rights and safety.
Business Transfers: In connection with mergers or acquisitions, subject to these policy protections.

5. Data Retention

We retain personal information while your account is active or as necessary to provide the Services. After termination, we retain data for a reasonable period to comply with legal obligations and enforce agreements. Monitoring data may be deleted upon request, subject to legal retention requirements.

6. Data Security

We implement industry-standard measures including TLS 1.2+ encryption in transit, encryption at rest, access controls, and regular security assessments. No method of transmission is 100% secure.

7. Your Privacy Rights

7.1 GDPR Rights (EEA/UK)

Right of Access, Rectification, Erasure, Restriction, Portability, and Objection.
Right to Withdraw Consent at any time.

7.2 CCPA/CPRA Rights (California)

Right to Know, Delete, Correct, and Opt-Out of sharing.
Right to Non-Discrimination for exercising privacy rights.

7.3 Exercising Your Rights

8. International Data Transfers

Data may be transferred to the United States and other countries. We use Standard Contractual Clauses (SCCs) and other appropriate safeguards for such transfers.

9. Children's Privacy

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have, please contact us for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. The "Effective Date" above indicates the latest revision.

11. Contact Us

Event Sentinel AI, Inc.
191 Continental Dr, Suite 305, Newark, DE 19713, United States
Email: contact@eventsentinel.ai